This video shows how to become a "people reader" attuned to non-verbal clues. Paralanguage, eye behavior, cultural differences, touch, space, and time are explained.

Diversity specialist Norine Dresser outlines differences in behaviors among non-U.S. cultures and introduces multicultural manners. The program covers such topics as greetings, shaking hands, eye contact, smiling, embracing, and kissing; emphasizes that acceptable norms vary among cultures and examines cultural variations in eating customs.